food

Hungry Rider Guide

 

Read this guide and find information about everything you need to know as a Hungry Rider! After reading this guide, you are ready to partner up with us and deliver delicious take away from restaurants to our Hungry customers. 

 

The guide will teach you about following things:

  1. How to start
    1.1. DVFA permit for food delivery
    1.1.1. How do I delete my registration from the DVFA?
    1.1.2. How much does a permit from the DVFA cost?
    1.2. Criminal record
    1.3. Work/Residence Permits
         1.3.1 Working Holiday Visa
         1.3.2 Citizen outside of the EU/EEA or Switzerland  
         1.3.3 Citizen from EU/EEA or Swiss Citizens
         1.3.4 Danish Citizen

  2. How do I apply? 
    2.1. What if I want to register both by car and bike as a vehicle?
    2.2. Are you looking for Riders in other cities than Odense, Aarhus, CPH and Aalborg?

  3. Scheduling and Earnings
    3.1. So, how does the scheduling work?
    3.2. And what about my earnings?
    3.2.1. The earning period 
    3.3. How can I see how much I have earned?

  4. The Tools
    4.1. The Hungry Rider App (Roadrunner)

  5. The Gear
    5.1. Hungry Rider gear
    5.2. The delivery bag
    5.3. Hungry Rider Gear & Hygiene 
    5.4. How do I replace my Rider gear? 

  6. Appearance

  7. Safety

  8. Your own gear
    8.1. Summarise: You need this before going online

  9. Delivering
    9.1. Let’s go through the delivery cycle step by step
    9.2. Let’s break the delivery cycle down to smaller pieces...
    9.3. Be aware of double orders

  10. Communication with support
    10.1. Through our Rider chat - when you are on the road
    10.2. In case of an emergency
    10.3. E-mail - Non urgent

  11. In case of sickness
    11.1. I have corona / I have to be tested for corona, so I can’t work. What do I do?

  12. Hungry Golden Rules
    12.1. Why live up to the golden rules?

  13. Most frequently asked questions / common issues
    13.1. What should I do before my first shift?
    13.2. Do I have to accept a new order even if I'm delivering another one?
    13.3. What do I do if I receive a new order at the end of my shift?
    13.4. What do I do if the address I'm on my way to disappears from Roadrunner?
    13.5. What do I do if the customer notices something is missing?
    13.6. What do I do, if the customer does not accept the order? *
    13.7. What do I do, if I spill the food in the delivery bag?
    13.8. What do I do, if I can’t find the customer or the restaurant?
    13.9. What if I got into an accident?
    13.10. What should I do if the restaurant is late with the food?
    13.11. What if I can't reach the customer?

  14. Strictly Forbidden

  15. Working as a freelancer
    15.1. Taxes
    15.2. CVR NUMBER
         15.2.1 What if I already have a CVR number?
    15.3. Is the job eligible for SU?

  16. I want to stop working as a Hungry Rider
    16.1. We have sent the Rider gear to you, but you haven’t picked it up and you don’t wish to work as a Hungry Rider
    16.2. I wish to continue as a Hungry Rider in another city

  17. About Hungry

 

1. How To Start

There is only a few requirements to become a Hungry Rider:

  • You’ll need a bicycle, scooter or car
  • Be at least 18 years old
  • Have a valid work and residence permit for Denmark
  • You'll need a smartphone, which is new enough to launch our Rider app (which are basically all the smartphones that you can find on today's market)

Furthermore, you will need to upload some required documents in the sign up form:

 

  • 1.1. DVFA permit for food delivery

You'll need to have a permit from the Danish Veterinary and Food Administration (DVFA) to transport food. It is really simple to apply and receive. Click on the link below to register and follow the application guide, if you need guidance in applying. This is very important, so you won't get a fine from the DVFA. 

- Click here to register
- Click here to find the guide

You'll be asked to upload your control information / the yellow form in the sign up form. 

 

1.1.1. How do I delete my registration from the DVFA?
If you want to stop working as a Hungry Rider and you wish to delete your registration from the DVFA it is easy to do here, if you follow this guide: 

1.1.2. How much does a permit from the DVFA cost?
The permit from the DVFA is free to acquire, but to maintain the permit, there is a yearly fee of 1250 DKK. You can read more about the fees on this page: https://www.foedevarestyrelsen.dk/Kontrol/Betaling_rettigheder_klage/Sider/Faktura_Kampagnekontrolafgift_Rejseholdsafgift_2019.aspx

  • 1.2. Criminal record

We will also ask you to upload your criminal record in the sign up form. Below you will find a link to apply for your criminal record. 

- Click here to apply

  • 1.3. Work/Residence Permits

You have to be a danish citizen or have a valid work- and residence permit to work as a Hungry Rider in Denmark. You can see the requirements below. It is your own responsibility to make sure that you have the right documents in order. In case you are in doubt, please follow the links listed below to find more information. You will need to upload different information in the sign up process depending on your nationality.

 

1.3.1. Working Holiday Visa: 

  • Unfortunately, we do not accept applications from foreigners under the Working Holiday Scheme due to a legislation from the Danish Government.
    A foreign national who is granted a residence permit under the Working Holiday Scheme may only carry out salaried work in Denmark, and only in accordance with the conditions of the relevant Working Holiday Scheme. You can find more information here: https://www.nyidanmark.dk/en-GB/News-Front-Page/2020/04/Working-Holiday-salaried-work.

1.3.2. Citizen outside of the EU/EEA or Switzerland:  

1.3.3. Citizen from EU/EEA or Swiss Citizens: 

1.3.4. Danish Citizen:

  • We will ask you to upload these documents (or photos hereof) when applying to become a Hungry Rider:

    Passport

 

The documents are easy to acquire if you follow the guides. 

Got it? That's all you need to get started as a Hungry Rider. 

 

 

2. How do i apply?

Our whole recruitment process takes place online and it is easy to apply via riders.hungry.dk (you can switch the language on the top of the page)

 

Remember to have the listed documents above ready when you sign up. 

 

In the sign up process you will have to register with your own car, scooter or bike depending on which vehicle you prefer. 

 

  • 2.1. What if I want to register both by car and bike as a vehicle?

When you sign up as a Hungry Rider, you choose which primary vehicle you would like to ride with. The vehicle you sign up with matters in terms of which shifts are available to you. If you want to use both your bike and car, please write an e-mail to us at riders@hungry.dk, so we can register this in our system. If you are registered with both vehicles, it is just important that you only take shifts after the vehicle that you want to use in connection with the delivery - and that you check in the app with the right vehicle when you have a shift. 

 

  • 2.2. Are you looking for Riders in other cities than Odense, Aarhus, Copenhagen and Aalborg? 

At the moment we are only looking for Riders in Aarhus, Odense, Aalborg, and Copenhagen. Feel free to apply in one of these cities or keep an eye on new cities on riders.hungry.dk.

 

3. Scheduling and Earnings

Deliver in the evening, a few hours for lunch - In fact just when you want. As a Hungry Rider you decide your own working hours and you have great flexibility. 

 

Being a Hungry Rider provides you with a great amount of flexibility. We give you the opportunity to combine being a Hungry Rider with whatever you find important in your life. You have a huge impact on your schedule since you can choose the shifts that you want to cover. 

 

  • 3.1. So, how does the scheduling work?

The shift schedule is published every Tuesday in our Hungry Rider app (which we will go through later on in this guide). You will receive a push notification through the app when the shifts are published for you and then you can take the shifts that you prefer. You can always see shifts for the current week and the following week. We have a lot of different shifts and you can book scheduled hours as you like. However, there are of course more busy hours than others, which is also called peak hours. This is primarily in the evenings and during the weekends. If you work during the peak hours, it will give you the opportunity to maximize your earnings, since it is that time of the day, where most people order take away - and thus you will be able to complete more orders.

In case all shifts are taking, there are daily Riders who want to swap their shift and we therefore recommend you to keep an eye on the app if you want to work more.

 

  • 3.2. And what about my earnings? 

The most important thing for Hungry is that our customers receive the best possible service, as this means that they will keep ordering from us. Therefore, our payment structure is organized according to this. This means that there is both a guaranteed and variable payment. The guaranteed payment gives you a guarantee that you will receive payment regardless of the number of orders. The variable payment ensures that you are motivated to deliver orders in an efficient and service-minded way to our Hungry customers. 

 

However, the guaranteed pay is currently DKK 75 per hour, and then you will receive DKK 25 on top per. order you deliver. The norm during the weekends and evenings (peak hours), is that you deliver between 2-4 orders per hour, thus the standard pay is DKK 125-175 per hour. Therefore, if you want to optimize your earnings, it just requires that you accept all the orders you receive in our Rider app. The pay will change occasionally and you will be notified when that happens.

The above payment involves that you always drive in your Hungry Rider gear and accept all orders through the Rider app and the payment is the same for all Riders whether you choose to drive by car, scooter or bike. 

 

3.2.1. The earning period 

You are automatically paid monthly by our automated payment system. The earning period is from the 16th - 15th every month and you will receive your payment on the last weekday of every month. In case you are registered with a CVR number, you are responsible for sending us an invoice every month to riders@hungry.dk (read more about this later in this guide). 

 

  • 3.3. How can I see how much I have earned? 

In your Rider app, you can click on the top left corner to see an overview over your payments. If you click on ‘Shifts’, and afterwards ‘Shift History’ you will be able to see your previous shifts. 

 

 

4. The Tools

As a Hungry Rider Partner you will need to learn how to use our Rider app. 

Getting comfortable with our Rider App is important - so take time to get to know all the functions of it

 

  • 4.1. The Hungry Rider App (Roadrunner)

Our Hungry Rider App is called Roadrunner and is a complete tool for Riders to easily find, accept and complete delivery tasks.

 

You can download the app by clicking on one of the boxes below, depending on your phone: 

 

 

  

 

Username: Your email address

Password: Hungry@2020

 

Do you have an Iphone? Go to settings - general -Administration of device - and approve Vola Logistic UG.

You are only able to login to the app after you have signed your Rider contract. 

 

 

5. The Gear

All Hungry Riders receive Hungry gear to deliver orders, from restaurants to our customers. 

 

The gear that we provide you with will continuously develop and improve and the gear items we provide you with might change over time. However, the gear you always will receive and are expected to wear during every single shift are:

  • 5.1. Hungry Rider gear

  • Hungry delivery bag for warm and cold food
  • Hungry Jacket
  • Hungry T-shirt
  • Hungry Bike Helmet (If your delivering by bike) 
  • Hungry Facemasks

One of the most important aspects as a Hungry Rider is to deliver the order to the customer, so the temperature and packaging is approximately the same as when it left the restaurant. 

 

Therefore it is important to know how the delivery bag works.

 

  • 5.2. The delivery bag

  • The delivery bag should always go with you to the restaurant and the customer when picking up and delivering orders
  • Always pack all the food in the delivery bag
  • Do not mix hot food with cold items (E.g. don't put cold drinks with the warm food)
  • Pack all items responsibly and make sure it looks the same as when you left the restaurant
  • Take good care of every single order

We will send your Rider gear to a package box near your address and you will receive an e-mail and textmessage with the details, when the gear is sent. In case you need guidance in terms of collecting the bag, please watch this short tutorial: Hungry Delivery Bag - How to

 

We will deduct 500 DKK in deposit from your first pay, which you of course will get back when your time as Hungry Rider is over and you have handed the gear back to us again. 

 

  • 5.3. Hungry Rider Gear & Hygiene 

The best way to keep your Hungry Rider gear looking fresh is to clean it regularly – as a bonus, it will also make your gear last longer!

 

We recommend that you clean your gear on a regular basis – not only when you spill food or drinks in the bag. In case you spill any food or drinks while you’re delivering an order, it’s especially important that you clean your delivery bag thoroughly.

When cleaning your gear you need to use food-safe chemicals and always remember to keep chemicals away from food and drinks. Furthermore, always wash your hands well after you clean your gear.

You can prevent spills in the first place by packing orders carefully, and separating stacked orders from each other. If an order spills or is damaged in a way that you think may cause contamination, you should contact Rider Support, either by the in app chat or by phone: +45 33 60 06 05. Due to hygiene reasons we do never deliver food with broken packing. 

Managing spills and keeping your gear clean is really important to prevent the risk of cross contamination. 

Cleaning instructions

Jackets are machine washable. Machine wash at 30 degrees and hang dry.

You can clean your delivery bag by wiping them down with a damp cloth, or using food-safe cleaning products.

 

5.4. How do I replace my Rider gear? 

We’ll replace core kit items if they’re damaged or faulty. Just write to us at riders@hungry.dk, and we will make sure to provide you with some clean gear ASAP.

 

6. Appearance

When working as a Hungry Rider you are our ‘face in the field’ and therefore general appearance matters when representing Hungry. You must always dress accordingly and have good appearance, which means:

  • Always wear your Hungry gear 
  • Wear presentable pants
  • Remember good hygiene
  • Do not wear dirty and ragged clothes
  • Do not wear any clothes showing political or religious messages

 

7. Safety

Let us also go through one important topic, when it comes to what we find important here at Hungry, which is safety. When working in traffic there are some risks that we want you to be aware of. We will go through them one by one and discuss what we have done to lower the risks as much as possible. Let’s divide four different safety categories:

  1. Vehicle:First part is about the vehicle that you will be using while being on the road as a Rider. At Hungry you will use your own car, scooter or bike, so it is important that it is in good condition to be able to work safely.
  2. Rules: Besides that, it is important to follow the rules, that means first of all, please follow the traffic rules when you are attending a shift. If you receive a fine, then those costs are for you. The other rule is about alcohol and drugs which is of course forbidden when you are out driving as a Hungry Rider and wearing the Hungry Rider gear.

  3. Behaviour: But even when your vehicle is in good shape and you respect all the rules, working safely has much to do with your behaviour as well. If you are in a car, remember to use your seatbelt, make sure to use a handfree device while using your phone, and adjust your speed to the weather and other circumstances. Even though we expect you to do your best and perform, your safety always comes first.
  4. Surroundings: Last but not least, you are not the only one in traffic, everything that happens around you can lead to an accident as well. While driving, be aware of your surroundings and be aware that you are representing Hungry while working in traffic. As long as you behave accordingly and use your common sense, it will prevent a lot of accidents. We hope that we have introduced you to how important we consider safety and have made you aware of what you can do to be safe when you're driving around as a Hungry Rider.

 

8. Your own gear

Based on the safety categories, you must make sure you have this (depending on your mode of transportation):

 

Bike/scooter:

  • Waterproof phoneholder (To ensure safety on the road - also in rain) 
  • Headset (this is a safe and easy way to use your navigation system when on the road)
  • And since it is dark outside in the evening, remember lights for your bike

 

Cars:

  • Phone holder (To ensure safety on the road - safety first)

Furthermore it is a good idea to have a power bank / phone charger to ensure your battery doesn't die.

 

  • 8.1. Summarise: You need this gear before going online:

  • Safety gear: phoneholder, headset, lights etc. 
  • A fully charged phone, phone charger or powerbank
  • A clean delivery bag (Should always be clean) 
  • Hungry branded gear. The Hungry Rider gear seperates us from the rest and makes it easier for the restaurants as well as the customers to recognize you. So it is very important that you remember this!

 

9. Delivering

  • 9.1. Let's go through the delivery cycle step by step:

  1. Customer places an order
  2. You go to the restaurant
  3. Pick up the food 
  4. Deliver it to the customer
  5. Repeat

Sounds easy right? 

 

Well, that might be the case, but it is not always an easy job. Our expectations are high and the circumstances can be tough. It is a physical job, you work outside and the weather in Denmark is not always sunny as you know. Besides that, many orders can be assigned to you during your shift, which is, on the one hand a great opportunity to make a lot of money, but you might feel it as stressful as well, so bear that in mind.

 

  • 9.2. Let’s break the delivery cycle down to smaller pieces...

It all starts with the customer placing an order at our Hungry platform. 

 

In case you work and you are the most suited Rider the order will be assigned or dispatched to you. If you receive the order, accept this as quick as possible through our Rider app called Roadrunner and drive to the restaurant. 

 

The navigation system on your phone will guide you to the restaurant. Before entering the restaurant please remember your facemask and hand sanitizer.

 

When you enter the restaurant you introduce yourself and the order number, which you can see on the Rider app. Once you have double checked and picked up the delivery, you drive to the customer and deliver the food. When you have handed in the food to the customer, you are ready for your next delivery. Well done, the only thing that’s left now is to repeat!

 

  • 9.3. Be aware of double orders

Be aware that it is possible that you are asked to pick up two or more orders at the same time, before delivering them to customers. Keep in mind to simply execute the next step showing in your Rider app and then everything will be in perfectly order!

 

10. Communication with support

Communication is always key. Also between Hungry and Hungry Riders. There are two ways of communicating with Hungry:

 

  • 10.1. Through our Rider chat - when you are on the road:

As soon as you are attending your shift, you are able to contact our support team in Roadrunner by the in app chat. You can only see the chat when you are attending a shift. 

 

You can contact them if something prevents you from delivering your order and you need help. For example in case you have had an accident, you have vehicle issues or a customer doesn’t open the door. Make sure to be precise when messaging them, then they can answer you as quick as possible.

 

  • 10.2. In case of an emergency

In case of an emergency, when you are out delivering, you can also call our Rider hotline on +45 33 60 06 05

 

  • 10.3. E-mail - Non urgent:

This is your primary way of contacting Hungry - whenever you are not online making deliveries. Any questions can be answered by mail e.g. questions about payment, contract etc. Our e-mail is riders@hungry.dk

 

You will receive monthly newsletters and important information on your email. Make sure to check your inbox often (also your spam). And make sure you have provided the right email to us. 

 

In case you have any questions regarding being a Rider that can't be answered over mail, then you can call us Tuesday and Thursday from 13.00 - 15.00 on this number: +45 89 80 72 50 

In terms of general questions please read through this guide before you write to us. You can also find answers to your questions on our Hungry Rider Community group on Facebook by asking fellow riders! You can get access to this Facebook group after you have signed your Rider contract.


In case you have any general feedback or ideas to us here at Hungry, you can upload your feedback in our ideabank, which you will find here: Idea bank

 

11. In case of sickness

If something prevents you from showing up for your shift, please register this in Roadrunner under absences a min. of 5 hours before your shift. Once we have approved your absence, it says ‘accepted’. If you would like to swap your shift, please always put your shift on ‘swap’ in Roadrunner so other Riders can take your shift. 

 

In case you don’t register your absence in Roadrunner and if you do not show up for your shifts, we will have to delete you from the shifts you have taken during the week, as we will be in doubt about if you will show up for your future shifts or not. 

 

Remember that if you do not show up for your shift, then we, unfortunately, have too few Riders on the roads. It also means that the other Riders will experience significantly more time pressure, which can then lead to stress or dangerous behavior in connection with the delivery. It also means that our customers will experience delays and thereby we risk losing our loyal customers. Let's prevent it together as a team by either registering your absence well in advance or swapping your shift with the other riders.

 

  • 11.1. I have corona / I have to be tested for corona, so I can’t work. What do I do?

In case you get infected with corona, you must of course follow the Danish Health Authority's recommendations which say that you must stay at home until 48 hours after your symptoms are gone. In case you need to get rid of your shifts, you can either put them up for swap or report sickness in the app under absences.

If you have corona symptoms or you have been with someone who has been tested positive and you are expecting an answer from a test, you must of course also report sickness in the app until you have received an answer.

 

 

12. Hungry Golden Rules

To make sure that we can deliver all our orders on time and in a smooth way, we have three golden rules that represent our Hungry Rider culture.

  1. We take pride in what we do

  2. Flexibility comes with responsibility

  3. We deliver!

 

The first one is that we take pride in what we do, so keep in mind that you are a true delivery hero for our customers. Our customers and our company will rely on you and we expect you to be a Hungry ambassador, which means that we expect that you always attend your scheduled shifts, you start your shifts on time and you always wear your Hungry Rider gear when you are on the road. The Hungry Rider gear seperates us from the rest and makes it easier for the restaurants as well as the customers to recognize you.

 

The second golden rule is that flexibility comes with responsibility. Being a Hungry Rider provides you with a lot of flexibility, since you can combine it with whatever is important in your life. However the flexibility that we provides comes with responsibility. In case we can rely on you, you can enjoy the flexibility of being a Hungry Rider to the fullest.

 

And then the third and last golden rule is that we deliver. That is what we do everytime we work. We deliver. One important rule when working is that you deliver all orders that you receive during your shift.

 

  • 12.1. Why live up to the golden rules?

Well we don’t have the three golden rules for nothing. Because think about it, if you don’t show up for your shift or don’t perform in line with the other Hungry Riders, we are facing staffing problems which simply means too few riders on the street. The other Riders will therefore experience more time pressure which can lead to stress for them or unsafe behavior on the street. Our customers will experience a delay and they might not be happy about that and we risk that they will never order from us again. Let’s prevent all that together. If you do not show up for your shift or in any other way act against the golden rules that we just discussed, you will receive a strike. A strike is a warning and will be added to your Rider profile, which you will be informed about. Keep just in mind that we all live up to the golden rules together. Show up for your scheduled shifts and deliver the best possible service to our customers, that way we can develop together.

 

 

13. Most frequently asked questions / common issues

Working as a Hungry Rider can be busy and since we all are humans, mistakes will happen. But we will learn from them. Furthermore, when you are new as a Rider, there can be many questions related to your shift. 

 

Here is a list of the most frequently asked questions and common issues our riders faces:

 

  • 13.1. What should I do before my first shift?

Before your first shift begins, please drive to the center of your city. You can see the starting point in our Rider app under the map approx. ½ hour before you start your shift. Once your shift starts, just check into the app and wait for your first order. You check in, by pressing start on the front page of Roadrunner. You can do this up to ½ an hour before your shift starts.

 

  • 13.2. Do I have to accept a new order even if I'm delivering another one?

When you are out delivering, please accept all the orders that pop up on your screen. Even if you are out driving with another delivery. Our system will decide whether you can pick up / deliver the order or whether it should be passed on to another Rider. So even if you are in the process of placing an order, you can easily accept the new orders that come in on your phone, as it also takes some time for the restaurant to cook the food. If you just keep an eye on the information on Roadrunner, it should all work out!

 

  • 13.3. What do I do if I receive a new order at the end of my shift?

Of course, this is not something that happens every shift, but it can happen if we do not have enough Riders working. Of course, we really want you to accept all orders for your shift, even if your shift is about to end, so we make sure our customers get their food on time. If you accept the order, we will make sure to extend your shift and you will of course receive full payment for the time you work

 

  • 13.4. What do I do if the address I'm on my way to disappears from Roadrunner?

If an address disappears from Roadrunner and indicates that you need to drive somewhere else to pick up the food, then still just follow the app's instructions as it will ask you to ‘stack’ the order. This means that you have to pick up several orders from the same restaurant and drive out to different customers. If you are in doubt, you can always write to the Rider support in the in app chat.

 

  • 13.5. What do I do if the customer notices something is missing?

Be polite and apologise for the inconvenience to the customer. Tell the customer that they can reach the Hungry Customer support by phone or through the Hungry app and that the support team will take care of it. Otherwise, always make sure to double check the items that you are picking up, pay close attention to fx missing drinks or dip sauces.

 

  • 13.6. What do I do, if the customer does not accept the order? 

Always be polite and apologise for the inconvenience to the customer. Be humble and tell the customer that they can reach the Hungry Customer Service by phone or through the Hungry app. They will take care of it. 

 

  • 13.7. What do I do, if I spill the food in the delivery bag? 

Contact the Support team immediately. Never deliver any order if the packing has failed (doesn’t matter if it’s your or the restaurants fail). Due to hygiene reasons we do never deliver food with broken packing. In case your bag needs to be cleaned during your shift, please contact our Rider support on +45 33 60 06 05. It is always important for us, that you deliver the food to our customers with a clean delivery bag and therefore it is important that you clean the bag before every shift. In case you need to replace your bag, please contact us at riders@hungry.dk so we can send you a new one. 

 

  • 13.8. What do I do, if I can’t find the customer or the restaurant? 

First of all, check your location in the app. Are you near the right location? Are there special instructions in the task? If you still can not find the location contact the Support by phone. The longer time being lost, the colder the food gets. 

 

  • 13.9. What if I got into an accident?

Depending on the seriousness of the accident call emergency and if possible our Rider hotline on +45 33 60 06 05

 

  • 13.10. What should I do if the restaurant is late with the food? 

First of all, ask the restaurant staff politely when the food will be ready. In the meantime please write to the support team in the chat and let them know how long it will take for the restaurant to make the food ready. The support team will decide if you have to wait, or if you have to go to another customer and if the order should be assigned to another rider. 

 

  • 13.11. What if I can't reach the customer? 

First of all, try to call the customer. If the customer still doesn't answer, contact the support team immediately through the in app chat and the support team will try to reach the customer. The support team will decide if you have to wait or if you can continue to the next waiting task.

 

 

14. Strictly forbidden

Here at Hungry we of course respect our customer privacy, which is why some things are strictly forbidden. Many of the points listed below are of course common sense, but we have to mention them, so there is no doubt at all. 

 

  • First of all it is strictly forbidden to contact any customer at any point after completing the delivery

  • It is also forbidden to enter a customers’ apartment or house without permission

  • It is forbidden to send text messages or call the customer after completing the delivery

  • Furthermore it is strictly forbidden to store any numbers, names or addresses

  • Make sure not to be rude or get in to an argument with customers or restaurant staff

 

 

15. Working as a freelancer

  • 15.1. Taxes 

As a Hungry Rider, you will be working on a freelance contract, and thus your earnings will be registered as B-income. B-income is income where no tax and am-contribution has been deducted before you are paid the amount.

 

Hungry reports your earnings for tax, so tax knows how much you have earned, but you have to make sure to pay your tax yourself.

 

There are several options on which you can pay tax on your B-income (if you don't have a CVR number):

1) You can go into tastselv.dk and write your expected B-income into your preliminary income assessment and then you will receive a giro card, with the tax that you have to pay

2) You can also go to skat.dk and pay directly via credit card

3) You can wait until you are notified in the e-box that you must pay your remaining tax

 

We recommend that you correct your preliminary income assessment and pay your tax via giro card, which you regularly receive on tastselv.dk.

 

To receive a payment card, enter your expected B-income in your preliminary income assessment under field 210, which you will find under “Income”.

 

Afterwards, your preliminary income assessment is calculated and you can see how much B-tax you have to pay in total. It may happen that you only get TAX deducted from your A-income. This depends on how high your A-income is compared to your B-income.

 

In the future, you can go to tastselv.dk and click on "Your B-tax for 2021" - here you can pay your B-tax rates. Here you will be able to see your giro cards, where you can pay your B-tax.

 

You can read more about this on SKAT's website by following this link:

https://skat.dk/skat.aspx?oid=2234739

In case you have your own company please follow this link: https://skat.dk/skat.aspx?oid=2244377

 

If you have further questions, we recommend that you contact SKAT.dk. They are very helpful in answering questions regarding B-income.

 

  • 15.2. CVR NUMBER

 

As a Hungry Rider you are working on a freelancer contract. If you earn more than 50.000 DKK in gross payments within 12 months, you will have to be VAT registered. If you want to register your own company, it's easy to do it online. Click on the link below and have your NemID ready.

Register your own company

 

15.2.1. What if I already have a CVR number? 

 

If you have a CVR number then you will need to send the number to us at riders@hungry.dk

 

When you are registered with a CVR number, you will have to send us an invoice every month from your book keeping system. You decide whether you want to write the invoice in danish or english. As a Rider, your earnings are exclusive of VAT. When you send your invoice to us, please include VAT. You do this by multiplying your earnings by 1.25. We pay your earnings plus VAT, which you then have to pay for yourself. In addition, you must also remember to pay tax yourself. 

Please send your invoice at the end of each month so that we can pay the money on the last weekday of the month. You decide yourself which days you want to include, but the earning period for the other riders who don't have a CVR number are from the 16th - 15th every month, so we recommend that you include these dates. You can see your payments for each day under payments in Roadrunner. 

You can see an example of how to make an invoice on the danish taxsystems website under this link: https://skat.dk/skat.aspx?oid=2244381 ( check 'making an invoice'). 

Our company information are: 

HUNGRY.DK ApS
Voldbjergvej 24
8240 Risskov
Cvr-nr.: DK34739757


Let us know if you have any further questions.

It is your own responsibility to remember to send your invoice every month, as otherwise we will not be able to pay out your Rider earnings.

 

  • 15.3. Is it eligible for SU (foreign applications)? 

 

Unfortunately, when you are working as a Hungry Rider, you are working on a freelance contract, which means that the job isn’t eligible for SU for foreign applicants. 

 

But, you are of course still welcome to apply and work as a Hungry Rider :-)

 

 

16. I want to stop working as a Hungry rider

If you want to stop working as a Hungry Rider, you will need to send your Rider gear back to us. Please write an e-mail to riders@hungry.dk, if you wish to stop, so we can send you the details. We will make sure to transfer your deposit in connection with the next payment on the last weekday of the month. 


Remember to delete your registration at the Danish Veterinary and Food Administration so that they know that you no longer work as a Rider. You will find a guide to how you delete your registration here: Delete DVFA registration

 

  • 16.1. We have sent the Rider gear to you, but you haven’t picked it up and you don’t wish to work as a Hungry Rider

The gear is already sent to a package box near your address, but if you don't pick it up, it will automatically be sent back to us. So no worries! You will receive an e-mail and textmessage when the gear is ready to be picked up, but just ignore this. 

 

  • 16.2. I wish to continue as a Hungry Rider in another city 

We are excited to hear that you would like to continue working as a Hungry Rider in another city. At the moment Hungry operates in Copenhagen, Aarhus, Odense and Aalborg, so it is possible to be relocated to these cities. We will change your location in the system so you can see the shifts in the new city. The only thing you will have to do is to send us an e-mail with your information on riders@hungry.dk

 

 

17. About Hungry

Hungry is a danish take away company that was started in early 2013 by our founder Morten Larsen with one clear mission: to give our customers the best possible service when the desire for take away arises.

 

More than 1850 restaurants are already a part of Hungry and more are joining every day. 

 

Hungry is partly owned by DeliveryHero which is one of the world’s biggest, when it comes to delivering takeaway food via Riders. With help from DeliveryHero it is now possible for us here at Hungry to build our own delivery service. That is why, we have launched what we call own delivery at Hungry. 

 

With our own delivery service, we are now responsible for the delivery of takeaway from the restaurants to our Hungry customers. An initiative that provides a better customer experience, as we can offer faster and more precise delivery times - and as a result, we attract more restaurants, which is why we now can offer takeaway from a wide variety of restaurants. And this is exactly why we need you as a Hungry Rider - you have a very important role when it comes to securing a great customer service, since you are the face in the field and you are the one that we rely on in terms of delivering the food from the restaurants to our customers.